Gwangju Nam-gu 7979 Center, Resident Satisfaction Rises Compared to Previous Year

The Happy Welfare 7979 Center, operated by Nam-gu, Gwangju Metropolitan City, has been thriving by meeting the diverse welfare needs of residents, including vulnerable groups, according to a recent survey.

On the 20th, Nam-gu announced, "A satisfaction survey conducted among users of the Happy Welfare 7979 Center showed a satisfaction rate of 94%," adding, "This marks a 1% increase compared to last year, reflecting steady positive responses from residents."

The survey was conducted from the 6th to the 15th of last month, targeting 627 residents who used the 7979 Volunteer Group and the Welfare Call Center through the Happy Welfare 7979 Center throughout this year.

Of those surveyed, 517 participated, resulting in a response rate of approximately 82.5%.

The results showed that 486 respondents (94%) rated their satisfaction with the services provided by the Happy Welfare 7979 Center as "very satisfied" or "satisfied," while only 5 respondents (1%) expressed dissatisfaction.

Overall, the vast majority of users demonstrated a very high level of satisfaction with the services of the Happy Welfare 7979 Center.

The remarkable activities of the 7979 Volunteer Group were clearly reflected in this survey.

When asked about the purpose of using the center, 273 respondents (53%) answered "requesting help from the volunteer group," surpassing half of all respondents.

Following that, "welfare consultation/inquiries," "information notifications via KakaoTalk channel," and "reporting welfare blind spots" accounted for 162 (31%), 52 (10%), and 23 (4.5%) respondents, respectively.

Additionally, the Happy Welfare 7979 Center was found to have significantly helped in resolving users' welfare needs.

Among the 517 respondents, 295 residents used the 7979 Welfare Call Center telephone consultation or KakaoTalk mobile consultation, and of these, 278 (94.2%) responded that "the counseling service helped in resolving welfare needs."

Furthermore, when asked about their intention to use the 7979 Center in the future, 492 respondents (95%) expressed their willingness to use it, with 277 respondents (56%) selecting the "7979 Volunteer Group" as the service they most wanted to use.

Meanwhile, throughout this year, the Happy Welfare 7979 Center provided 12,161 services through welfare call consultations, and the 7979 Volunteer Group carried out 1,321 volunteer activities across neighborhoods, serving as a reliable support for vulnerable residents.

This content was produced with the assistance of AI translation services.