Yeosu Gwangyang Port Authority Expands Service to Prevent Verbal Abuse and Swearing

Creating a Safe Environment for Employee Work Response

Yeosu Gwangyang Port Authority (President Park Seong-hyun, YGPA) announced on the 23rd that it will expand the voice guidance protection service, which was previously limited to civil complaint response workers, to all employees of the authority to prevent mental damage caused by abusive language and verbal abuse from malicious complaints.

The voice guidance service notifies callers before connecting the call that inappropriate content of the conversation may be recorded, in accordance with the Industrial Safety and Health Act.

[Photo by Yeosu Gwangyang Port Authority]

Through this service expansion, it is expected to prevent human rights violations of the authority’s employees, whose workload related to handling abusive language, verbal abuse, and disputes regarding work processing has been increasing.

President Park Seong-hyun stated, “By expanding the abusive language prevention service, we will strive to prevent mental stress among workers and create a safe working environment to provide better civil complaint services.”

Asia Economy Honam Reporting Headquarters, Reporter Heo Seon-sik hss79@asiae.co.kr

This content was produced with the assistance of AI translation services.