Sangmin Lee Checks Computer Network at Community Center "No Disruption to Use Tomorrow"

Minister of the Interior and Safety Lee Sang-min visited a civil complaint site on the 19th to personally check whether the government administrative network 'Sido Saeol Administrative System' was operating normally.

On the day, Minister Lee visited the Cheongunhyoja-dong Community Service Center in Jongno-gu, Seoul, and checked the access status of the Saeol system, which had been suspended due to a malfunction on the 17th, stating, "There will be no significant inconvenience for residents using civil complaint services tomorrow."

Minister of the Interior and Safety Lee Sang-min visited Cheongunhyoja-dong Community Service Center in Jongno-gu, Seoul, on the afternoon of the 19th to conduct an on-site inspection for the recovery of the government administrative network outage that has been ongoing for three days.
Following the exclusive administrative network for public officials, "Saewol," on the 17th, the government online civil service "Government24" also completely suspended its service, causing a full stop in the issuance of civil documents at public institutions. [Image source=Yonhap News]

He encouraged the on-site civil complaint officials by saying, "Thank you for coming to work on a holiday," and then checked whether civil complaint systems such as the issuance of family relation certificates and seal certificates, as well as the Social Security Integration System, were functioning properly. Afterwards, Minister Lee personally applied for a seal certificate and a resident registration copy, received one copy each, and told the officials in charge, "They were issued well. Thank you for your hard work."

He said, "As you can see, the 'Saeol' system can be considered normalized now," adding, "We will work hard on recovery during the remaining time today to prevent any possible errors." He continued, "Starting tomorrow, a backlog of civil complaints is expected to come in all at once, and many users are expected to access the government online civil complaint service 'Government24.' We will continue to monitor the situation in preparation for this." However, regarding the delay in identifying the cause, he refrained from elaborating, saying, "I will arrange a separate occasion later to explain."

The Ministry of the Interior and Safety announced on the same day that the cause of the administrative network malfunction was found to be a failure in the network (equipment) connected to Saeol, and that the service was resumed after replacing the equipment.

Following the 'Saeol' administrative network for public officials on the 17th, the government online civil complaint service 'Government24' also stopped service, resulting in an unprecedented situation where government civil document services were completely halted for three days.

This content was produced with the assistance of AI translation services.