"Priority Resolution of Citizen Grievances"… Gyeonggi-do Ombudsman Workshop on the 2nd

Gyeonggi-do Ombudsman Workshop

On the 2nd, Gyeonggi Province held an 'Ombudsman Workshop' at the Novotel Ambassador Azalea Hall in Suwon for ombudsmen and responsible public officials from Gyeonggi Province and its cities and counties. The workshop was planned to establish an organic cooperation system among ombudsmen and to facilitate communication and discussion on the development direction of the ombudsman system.

The ombudsman is a citizen grievance handling committee that listens to the complaints and inconveniences of residents, investigates, and corrects illegal, unfair, or unreasonable dispositions, passive administration, and administrative systems. Ombudsmen operate in Gyeonggi Province and its 22 cities and counties.

During the workshop, the Gyeonggi Province ombudsman explained the cooperative system between the province and cities/counties, such as the 'Ombudsman Meeting Day' initiative, and gathered opinions. Additionally, to enhance the ombudsmen's capacity to resolve grievances, public conflict management education linked with the conflict management project of the Office for Government Policy Coordination was conducted.

Furthermore, through breakout discussions, participants discussed the development direction of the ombudsman system and proposed various ideas such as strengthening the independence of the ombudsman and expanding resident participation to broaden the roles and functions of the ombudsman.

Through presentations by each city and county, excellent cases of grievance resolution were shared, including ombudsmen's recommendations for administrative corrections, expression of opinions, and recommendations for institutional improvements.

Choi Eun-soon, Auditor of Gyeonggi Province, stated, "I hope this workshop will serve as an opportunity for independently operated ombudsmen to communicate and strengthen cooperation, thereby expanding and revitalizing their roles." She emphasized, "We will continue to actively support the ombudsmen so that they can demonstrate their professional capabilities."

Meanwhile, as part of 'Audit 4.0,' Gyeonggi Province is revitalizing the operation of the provincial ombudsman system by strengthening cooperation between the province and city/county ombudsmen, expanding direct resident participation, and introducing a dedicated ombudsman designation system to protect residents' rights and ensure democracy.

This content was produced with the assistance of AI translation services.