Haenam-gun Introduces 24-Hour Civil Complaint Consultation Chatbot Service

Real-Time Consultation for Various Civil Complaints Available: "Add Our KakaoTalk Channel"

Haenam-gun, Jeollanam-do (Governor Myeong Hyeon-gwan) operates a chatbot service that enables 24-hour civil complaint consultation.

According to the county on the 19th, the chatbot service is composed of seven menus including county office guidance, civil complaint application, general civil complaints, land and real estate, construction and permits, local taxes, and vehicle registration, covering 29 frequently asked civil complaint tasks by residents. It provides answers to questions about application methods and required documents.

Haenam-gun Office Building Exterior View

To access, search for ‘Haenam-gun Civil Complaint Consultation Talk’ on KakaoTalk on your mobile phone, add it to your friends list, then press the ‘Start Chatbot’ menu and click through the desired categories step-by-step to check the content or directly enter the query to receive answers.

For issues that cannot be resolved through the chatbot service, a function has been added to connect to the responsible staff by phone.

With the introduction of the chatbot service, it is expected to reduce the inconvenience of residents having to visit the county office or township office in person or inquire by phone, and also help resolve questions that arise after working hours.

A county official said, “We expect efficiency to improve as simple and repetitive civil complaint consultation tasks can be handled through the chatbot service,” adding, “We will continue to improve service functions and fix errors to enhance the level of the chatbot service.”

This content was produced with the assistance of AI translation services.