Seodaemun-gu Distributes 'Communication Picture and Letter Boards' to 50 Bank Branches for Hearing-Impaired Seniors

Seodaemun-gu distributed 'Communication Assistance Picture and Keyboard' to bank branches in the district (Photo by Seodaemun-gu Office)

Seodaemun-gu, Seoul (Mayor Lee Seongheon) recently collaborated with the Seodaemun Deaf Welfare Center to produce 150 copies of communication aid picture and text boards for banks, distributing them to over 50 bank branches within the district, the office announced on the 11th.

This initiative was selected through a contest held by the Korea Disabled Development Institute this year, and the district promoted the project to assist hearing-impaired elderly individuals in communicating when visiting banks.

In particular, during the production process, a preliminary survey was conducted on the banking tasks most commonly performed by elderly people to ensure that frequently used expressions were comprehensively included.

The picture and text boards contain phrases such as “Please show your ID,” “Please enter your PIN,” “I have difficulty hearing. Please speak loudly,” “Please exaggerate your lip movements,” and “I have been a victim of voice phishing,” accompanied by illustrations depicting conversations between bank clerks and customers.

Additionally, words and sentences like passbook, home address, digital certificate, password, utility bills, savings, maturity (withdraw), “I don’t know,” and “I lost it” are included. Cautionary notes such as “Do not lend your passbook to others” are also displayed.

Lee Seongheon, Mayor of Seodaemun-gu, stated, “We expect that these picture and text boards will help alleviate the communication difficulties faced by vulnerable groups in banks.”

This content was produced with the assistance of AI translation services.