Dongdaemun-gu, Companion (Greeting and Seeing Off) Service at Disabled-Friendly OK Counter

From August 28, Greeting and Seeing-off Service Provided via Elevator Connecting Exit 3 of Yongdu Station on Line 2

Dongdaemun-gu (District Mayor Lee Pil-hyung) started the “Companion (Pick-up · Send-off) Service,” a disabled-friendly OK counter for visually impaired and low-vision civil petitioners, on the 28th of last month.

Since June, the “Dongdaemun-gu National Policy Design Group” has been operating, and an idea emerged that visually impaired people find it inconvenient to travel from the subway station to the district office, creating a need for a pick-up and send-off service. This led to the launch of the current project.

The “Dongdaemun-gu National Policy Design Group” is a citizen participation policy model where residents, public officials, and service designers work together to improve public services in the direction desired by residents. This year, a total of 13 design group members are continuing activities focused on improving accessibility to the civil petition office for the visually impaired.

Accordingly, the district office, in connection with the currently operating priority service counter for socially vulnerable groups (Disabled OK Counter), has been operating the disabled OK counter “Companion (Pick-up · Send-off) Service” since August. At pre-reserved times, administrative assistants at the civil petition office pick up visually impaired individuals at Exit 3 of Yongdu Station on Line 2 or in front of the elevator connected to Yongdu Station, guide them to the comprehensive civil petition office on the first floor of the district office, and escort them back to the subway entrance after completing their civil petition tasks.

Any visually impaired person wishing to visit the district office for civil petition services can use the companion service. For detailed information on service reservations and usage, inquiries can be made at the Disabled OK Counter.

A Dongdaemun-gu official stated, “This service was launched to shorten the travel route and help visually impaired individuals conveniently use the civil petition office when visiting the district office.” He added, “We will continue to actively reflect the voices of the disabled and promote various projects to revitalize welfare for the disabled and improve convenience.”

The Disabled OK Counter is a priority service counter that helps socially vulnerable groups such as the disabled, pregnant women, and the elderly quickly handle civil petition tasks at the comprehensive civil petition office on the first floor of the district office without having to visit individual departments. It provides issuance of various certificates such as beneficiary certificates and disability certificates, as well as civil petition consultations.

This content was produced with the assistance of AI translation services.