Coway Introduces Customer Consultation Chatbot Service 'Kodam'

Coway announced on the 31st that it has introduced 'CODAM,' a customer consultation chatbot service, as part of its digital transformation.

CODAM was introduced to help customers check various information related to Coway, including product recommendations and after-sales service (A/S) requests, without restrictions on time and place, and to resolve their inquiries. The name 'CODAM' was chosen through a contest among Coway employees. It carries a double meaning: to be a protective fence (dam) for customers and to attentively listen to customers' stories.

To enhance customer convenience, CODAM's consultation categories have been subdivided into six sections: ▲ Problem Resolution and A/S Requests ▲ Moving and Installation Reservations ▲ Product Recommendations and Events ▲ Codi Inspection ▲ Contract Confirmation and Information Changes ▲ Frequently Asked Questions.

CODAM is available through Coway.com, Coway Kakao Service Notification Talk, and Coway Kakao Customer Center channels, allowing customers to freely select the category they need and receive consultations.

Coway plans to continuously expand the information available to customers through CODAM. A Coway representative stated, “We are striving to enable customers to conveniently obtain information about Coway in their daily lives,” adding, “We will continue to lead the development of innovative products and services to fully deliver the healthy and convenient life values that Coway pursues to our customers.”

This content was produced with the assistance of AI translation services.