Muan-gun Conducts Drill to Prepare for Emergency Situations Involving Verbal Abuse and Assault by Malicious Complainants

Protection of Responsible Officials and Visiting Civil Petitioners is the Top Priority

Muan-gun, Jeollanam-do (Governor Kim San) conducted a joint drill with the police station on the 27th to prepare for emergency situations such as verbal abuse and assault that may occur during civil complaint responses.

Muan-gun is conducting a simulation training in the second half of the year to prepare for malicious civil petitioners at the civil service office.
[Photo by Muan-gun]

According to the county on the 28th, this drill assumed the threat of verbal abuse and assault as an actual situation and proceeded according to the civil complaint response manual. In case of verbal abuse by a complainant, the process included △ active intervention by a superior △ prior notice and recording if verbal abuse continues or assault occurs △ restraining the complainant’s verbal abuse and assault △ protecting the affected public official △ calling an emergency bell connected to the 112 situation room △ handing over the malicious complainant to the police.

Muan-gun plans to conduct similar joint drills with the police in nine town and township civil complaint offices, including the Civil Complaints and Land Management Division, to prepare for special complaints.

Governor Kim San said, “The top priority is to protect the responsible public officials and visiting complainants through prompt and systematic response to special complaints,” adding, “We will continue to do our best to provide high-quality civil complaint services by creating a safe civil complaint environment.”

Muan = Asia Economy Honam Reporting Headquarters, Reporter Oh Hwan-joo just8440@asiae.co.kr

This content was produced with the assistance of AI translation services.