Bithumb Achieves 98.3% Customer Complaint Resolution Rate in H1... "Committed to Investor Protection"

It has been confirmed that the customer complaint resolution rate of Bithumb's customer support center, a domestic virtual asset exchange, reached 98.3% in the first half of this year.

According to Bithumb on the 12th, approximately 260,000 customer inquiries were received by the Bithumb customer support center from January to June this year, and the number of complaints handled was about 257,000. The customer complaint resolution rate increased by 4 percentage points compared to the same period last year.

Among the types of inquiries received in the first half of the year, those related to Bithumb application functions and additional services accounted for the largest portion at 15.9%, followed by inquiries about policy and service improvements (10.1%) and strengthened market monitoring (9.9%). Additionally, inquiries about the customer verification system (9.2%), transaction support start and end (8.0%), and deposits and withdrawals (6.9%) were identified in order.

Bithumb protects investors through offline customer center operations, telephone consultations, and online chat services, and has established a customer support center website to provide investor protection education, campaigns, and information on types of virtual asset fraud. Furthermore, Bithumb is strengthening market monitoring by advancing the abnormal transaction detection system (FDS) this year. As of the first half of the year, it has prevented virtual asset crime damages such as voice phishing amounting to approximately 920 million KRW.

Shin Dong-seok, head of Bithumb Customer Support Center, said, "The Bithumb Investor Protection Office values 'communication' with customers above all else and aims to actively reflect investors' voices without distortion," adding, "Since it is important to transparently understand one's own investments, Bithumb will also strive to protect investors through transparent exchange operations."

This content was produced with the assistance of AI translation services.