Oasis Market: "Transition Period for Reduced Overpackaging Delivery... Will Seek Solutions for Damage Improvement Together"

Oasis Market, a dawn delivery company, stated on the 5th that the claim by some that charging delivery workers for damages to 'Premium Delivery Service' products is excessive is "a problem arising in the transitional phase of establishing a delivery service that reduces excessive packaging," and added, "The ultimate goal is not to charge costs but to smoothly establish eco-friendly delivery, so we will focus on finding solutions to related issues."

The issue arose with Oasis Market's premium delivery service. Due to problems with excessive packaging during dawn delivery, Oasis Market, two years ago, agreed with the delivery company to adopt a method of safely delivering with minimal packaging that reduces vinyl and plastic materials such as air caps (bubble wrap). Since this requires more attention during the delivery process, the delivery fee was increased by 100 KRW per order. The request was to add costs but improve the quality of the delivery service.

Oasis Market said, "We have continuously worked to improve issues during the delivery process such as product damage and misdelivery, and the company has fully borne the costs of such damages over the past five years," adding, "The introduction of the premium delivery service was also carried out through continuous communication with the delivery company, and requests for improvement of product damage have continued."

However, due to frequent damages in some areas and resulting customer attrition, the company informed about compensation for damages as a measure to prevent recurrence. The company stated, "While most delivery workers have little to no product damage, compensation was considered only in cases where damage above average occurred mainly with sensitive items," and added, "However, since the original intention is to strengthen safe delivery through this, we are also considering criticisms that responsibility is being shifted to individual delivery workers, and will review related matters and continue efforts to find improvements such as relatively strengthening packaging for sensitive products."

This content was produced with the assistance of AI translation services.