Gyeonggi Fire Department Switches to 'Emergency Situation Management System' When Multiple 119 Reports Are Received Simultaneously

Gyeonggi-do Fire and Disaster Headquarters 119 Integrated Situation Room

The Gyeonggi-do Fire Department immediately switches to an 'Emergency Situation Management System' when multiple 119 calls with the same content are received.

On the 3rd, the Gyeonggi-do Fire and Disaster Headquarters announced that it will establish the 'Major Disaster Occurrence Notifier,' the first of its kind nationwide, to simultaneously transmit major disaster information to all 119 situation room personnel for a coordinated response.

The Major Disaster Occurrence Notifier is a system that continuously monitors various disasters through a server program and automatically issues an emergency situation alert when a surge of calls is received from nearby areas within the same time frame.

The same information is sent to the large disaster display board in the situation room and to the individual screens of the personnel, helping all situation officers easily grasp disaster information.

For example, an alert message such as "Fire reports are concentrated in the ○○ area" is displayed on the large display board facing the situation room and on individual monitors, enabling personnel to respond accordingly.

The Gyeonggi Fire 119 Integrated Situation Room, which has the largest scale nationwide with a total of 53 disaster situation reception phones, has so far informed the situation through announcements when calls surged. In particular, because calls are received by dividing the area into zones, there were cases where situation personnel failed to recognize major disasters occurring outside their assigned zones.

According to the provincial Fire and Disaster Headquarters, an average of more than 40 reports are received for the same fire. However, if the situation personnel do not recognize this, they end up asking the same questions to all callers, reducing the time available for situation management.

Jo Sun-ho, head of the provincial Fire and Disaster Headquarters, said, "When major fires, traffic accidents, or heavy rains occur, 119 calls surge, but with this system in place, all situation personnel can share the situation simultaneously and respond quickly to calls. Furthermore, it is expected to secure more time to manage the on-site situation."

The provincial Fire and Disaster Headquarters expects it will take about five months to build the system.

This content was produced with the assistance of AI translation services.