KT Launches Two Next-Generation AI Service Robots... Revolutionizing In-Store Customer Experience

KT announced on the 2nd that it will launch two new next-generation artificial intelligence (AI) service robots. These models, produced by Bear Robotics and LG Electronics respectively, have significantly improved driving stability and marketing usability compared to previous models. With this, KT has secured a total lineup of five AI service robot models.

The next-generation AI service robot model from Bear Robotics features enhanced driving stability, a large weight-responsive tray, and a four-level adjustable tray height, making it specialized for domestic stores that serve many side dishes and soup-based meals. Additionally, it offers a 10.1-inch display and LED/matrix LED lighting to increase marketing usability for promotion and guidance.

Next-generation KT AI service robot manufactured by Bear Robotics
[Photo by KT]

The next-generation AI service robot model from LG Electronics has improved driving stability through six independent suspensions, LiDAR, and a 3D camera. It also features a customer guidance mode that displays desired messages on the display, allowing it to be used as a guidance robot. Furthermore, through the Content Management System (CMS) provided to stores, photos, videos, and other content can be played on the 10.1-inch display, enabling its use for store promotion.

Both next-generation AI service robots from KT provide service integration with the ‘Smart Order’ service, which assists ordering via tablets and kiosks, as well as an in-store call system. When requests are made through tablets or call bells at the table, the AI service robot immediately responds to the customer.

In particular, the two next-generation AI service robots are designed with optimized suspension structures and cushioning devices to stably carry food and beverages even in various indoor environments with uneven tile floors or bumps. Stability has been greatly enhanced to ensure no issues arise even when multiple robots operate simultaneously in the same space.

KT plans to actively expand the distribution of service robots to indoor golf courses, PC rooms, small parts factories, and more, using the launch of these next-generation AI service robots as a starting point.

Meanwhile, to commemorate the launch of the next-generation AI service robots, KT is holding an event for two months until June, offering prizes such as five-star hotel accommodation vouchers through a lottery for new customers who activate the service robots.

Lee Sang-ho, head of KT’s AI Robot Business Unit, stated, "The next-generation service robots are products accumulated with KT’s know-how and are expected to improve the work efficiency and satisfaction of various customers. Through the data-driven intelligent KT Robot Platform capabilities, we will provide differentiated customer value and establish our position as the top service robot company in Korea."

This content was produced with the assistance of AI translation services.