Tourism Organization Named 'Excellent Institution' for Customer Satisfaction... The Only One Among 252 Institutions

The Korea Tourism Organization recorded the highest level of customer satisfaction ever and received excellent evaluations in the public institution customer satisfaction survey.

[Photo by Korea Tourism Organization]

According to the Korea Tourism Organization on the 14th, the organization recently achieved a record high score of 95.8 points in the '2022 Public Institution Customer Satisfaction Survey' conducted by the Ministry of Economy and Finance, earning the highest grade of 'Excellent Institution.'

The public institution customer satisfaction survey is conducted annually by the Ministry of Economy and Finance to improve the quality of services and public satisfaction with public institutions. This year, the survey was conducted on 252 public institutions. The evaluation results are announced in three levels: Excellent, Average, and Poor.

In this survey, the Korea Tourism Organization was the only quasi-governmental institution under the Ministry of Culture, Sports and Tourism to be named an Excellent Institution. The evaluation reflected the organization's active development of projects such as 'Digital Tourism Residents' to respond to the regional extinction crisis, as well as initiatives like pet-friendly travel that the public can directly experience.

Kim Jang-sil, President of the Korea Tourism Organization, said, "Despite numerous uncontrollable difficulties due to the nature of the tourism industry, which is greatly affected by external variables, all employees worked tirelessly to achieve this valuable result. We will not be satisfied here; to be selected as an excellent institution for two consecutive years, we will communicate with a humble attitude and continuously pursue service innovation."

This content was produced with the assistance of AI translation services.