Korea Venture Investment, Excellent in Public Institution Customer Satisfaction for 4 Consecutive Years

The Only One Among Ministry of SMEs and Startups Affiliates
4 Out of 252 Public Institutions

Korea Venture Investment Corp., the fund of funds operator, announced on the 13th that it received the 'Excellent' rating for the fourth consecutive year in the 2022 Public Institution Customer Satisfaction Survey.

The Public Institution Customer Satisfaction Survey is conducted annually by the Ministry of Economy and Finance to improve service quality and increase public satisfaction with services. The 'Excellent' rating corresponds to the highest grade. This year, the Ministry surveyed customer satisfaction at 252 public institutions nationwide.

Among them, only four institutions, including Korea Venture Investment Corp., were selected as excellent institutions for four consecutive years. Among the 11 public institutions under the Ministry of SMEs and Startups, Korea Venture Investment Corp. is the only one. Korea Venture Investment Corp.'s customer satisfaction score was 88.6 points, up 1.08 points from the previous year, showing steady improvement over the past four years.

To achieve one of its three major management goals, 'the most trusted institution by the public,' Korea Venture Investment Corp. made various efforts such as ▲providing convenience to users ▲improving service accessibility ▲actively collecting customer feedback.

In particular, it focused on securing customer convenience by alleviating administrative burdens in fund management through digital transformation, improving the selection process for support targets, and enhancing evaluation fairness. Additionally, it strengthened customer service activities systematically by establishing a new customer management (CS) system.

Yu Woong-hwan, CEO of Korea Venture Investment Corp., said, "We are honored to have received the highest rating for four consecutive years thanks to the efforts of all employees throughout last year," adding, "We will continue to lead customer-friendly management as a public institution through continuous innovation and service improvement."

This content was produced with the assistance of AI translation services.