Korea Investment & Securities Introduces Dedicated 'Retirement Pension' Menu in Chatbot Service

Korea Investment & Securities, a subsidiary of Korea Financial Group, announced on the 13th that it has introduced a dedicated retirement pension menu and content to its KakaoTalk channel ‘Korea Investment & Securities Chatbot’.

The Korea Investment & Securities Chatbot is an interactive artificial intelligence (AI) service that provides detailed answers along with relevant links when users inquire about their questions through the KakaoTalk chat window. It allows users to conveniently search and handle major tasks such as stock trading, subscribing to financial products, and applying for public offerings anytime and anywhere.

Reflecting the needs of retirement pension subscribers, improvements related to retirement pensions were made to enhance accessibility and convenience. Through conversations with the chatbot, users can check recommended product lineups by category and even subscribe. Additionally, for customers new to retirement pensions, related content such as an introductory video on the default option (pre-designated operation system) and pension system card news was strengthened.

Hong Deok-gyu, Head of the Retirement Pension Division, said, "By introducing the retirement pension guidance service, customers will be able to easily resolve their inquiries," adding, "We will continue to enhance service competitiveness and strive for customer satisfaction through further advancement of the chatbot and content."

The retirement pension guidance service is available through the KakaoTalk channel ‘Korea Investment & Securities Chatbot’.

This content was produced with the assistance of AI translation services.