Seoul City Implements Visiting Greeting Counseling Service

Improving Public Service by Resolving Employee Grievances

On the 9th, the Seoul Metropolitan Government announced that it will operate a "Visiting Personnel Consultation" program this year targeting its affiliated business offices to resolve employee personnel grievances and improve working conditions, thereby providing better administrative services to citizens.

Following Mayor Oh Se-hoon's request that "thinking from the citizen's perspective is the essence of creative administration," the city stated that improving frontline business office employees' grievance resolution, working conditions, and fostering a creative organizational atmosphere are the first steps toward enhancing citizen services, and thus decided to implement this system.

Starting tomorrow with the Jungbu Waterworks Office, the city will visit business offices twice a month regularly to provide individual personnel consultations, listen to difficulties in agency operations, explain key administrative values, and provide guidance on the personnel innovation system changes aligned with "creative administration."

Jung Sang-hoon, Director of the Seoul Administrative Bureau, said, "Through the 'Visiting Personnel Consultation,' we aim to carefully observe and resolve the difficulties faced by business office employees working on the front lines who interact directly with citizens." He added, "We will actively support frontline public officials so they can focus on citizens' voices and strive to spread creative administration."

This content was produced with the assistance of AI translation services.