Why Did Gwangjin-gu Fully Implement the 'Dong Area Responsibility System'?

Active Discovery and Prompt Resolution of Community Issues through Dong Area Responsibility System

Priority on Dong (Neighborhood) Fieldwork... Regular Patrols by Dong, Direct Handling of Small-scale Daily Complaints, Establishment of District-Dong Complaint Sharing System

‘Dong Area Responsibility Budget’ Allocated to Enable Autonomous Handling at Dong Level

Gwangjin-gu (District Mayor Kim Kyung-ho) has launched the ‘Dong Area Responsibility System’ to actively discover and promptly resolve community issues, marking the full-scale implementation of the system.

The ‘Dong Area Responsibility System’ is one of the key policies of the 8th elected administration and represents the role model for Dong Community Centers envisioned by Mayor Kim Kyung-ho. It aims to strengthen the role and responsibility of the frontline community centers, which communicate directly and swiftly with residents, by reorganizing the existing department-centered complaint handling system into a Dong field-centered system.

The district has set the core goal of ‘communication between district and Dong and field-centered operations’ and established the basic directions: ▲ proactive resolution of complaints through regular patrols by Dong ▲ direct handling of small-scale daily complaints by Dong ▲ establishment of a district-Dong complaint sharing system.

Additionally, through the supplementary budget allocation in February, a ‘Dong Area Responsibility Budget’ was prepared to enable the Dong to autonomously handle simple and urgent small-scale complaints arising in the field.

Accordingly, the 15 Dong Community Centers have designated a total of 150 locations across 36 categories such as ‘illegal dumping, pedestrian environment, construction sites, park facilities, school routes, road damage, intersections, and security lights’ as regular patrol zones, conducting early patrols to identify and address inconveniences experienced by residents.

Complaints immediately handled by the Dong Community Centers are recorded and managed in a continuous log, and complaints assigned to relevant departments are shared with the respective Dong so that they can monitor all complaint reception statuses and processing results.

Furthermore, to prevent recurrence of daily complaints, Dongs strengthen periodic patrols and share progress after complaint handling with the district, playing a leading role in continuous monitoring and resolution of complaints.

To practice the Dong Area Responsibility System, the 15 Dongs of Gwangjin-gu have started full-scale activities and are carrying out various initiatives.

Creating Clean and Refreshing Walkable Streets: Living in a Neighborhood Free of Odors~

▲ Junggok 1-dong: Designation and management of alleyway cleaning responsibility sections by functional organizations

▲ Guui 1-dong: Environmental maintenance around Guui Station bicycle racks and vicinity

▲ Guui 3-dong: Youth participation in maintaining flower beds near Gangbyeon Station and Dongseoul Terminal intersections

▲ Jayang 1-dong: Collaboration between district and Dong to remove 15 tons of suspected hoarded garbage from households

▲ Jayang 4-dong: Clean street campaign in areas densely populated by Chinese residents

▲ Hwayang-dong: Production of cigarette butt collection boxes recycled from discarded flower pots in the Taste Street area

Improving Daily Safety Hazards: Taking Responsibility for Our Neighborhood’s Safety!

▲ Junggok 3-dong: Safety monitoring of major construction sites including public parking lot construction

▲ Junggok 4-dong: Inspection of risk factors at disaster-vulnerable facilities during thawing season

▲ Neung-dong: Comprehensive survey of speed bumps in alleys to preemptively eliminate pedestrian safety hazards

▲ Gwangjang-dong & Jayang 2-dong: Intensive inspection of school routes to create a safe educational environment

Night Patrols: Ensuring Safety in Our Neighborhood Even at Night!

▲ Junggok 2-dong: Regular joint night patrols with residents

▲ Gunja-dong: Strengthened night patrols to prevent crime in redevelopment areas promoted by local housing cooperatives

Resolving Welfare Blind Spots: Embracing Neighbors in Need Together~

▲ Guui 2-dong: Discovery and support of welfare blind spots through agreements with six real estate agencies

▲ Jayang 3-dong: Discovery and support of welfare blind spots through business agreements with seven beauty salons

Kim Kyung-ho, Mayor of Gwangjin-gu, stated, “Following ‘communication with residents and staff,’ we aim to continue swift and responsible communication through the Dong Area Responsibility System, which facilitates communication between the district office and Dong Community Centers. We will create changes that residents can directly feel by strengthening field administration closely linked to residents’ daily lives in each Dong.”

Meanwhile, the district plans to reflect the practical achievements and execution capacity of the Dong Area Responsibility System in future comprehensive evaluations of Dong administration, thereby strengthening both the authority and responsibility of the Dong.

This content was produced with the assistance of AI translation services.