High1 Resort Holds 'Service Responsible Management' Resolution Meeting

High1 Resort announced on the 16th that it has designated 2023 as the inaugural year for practicing 'Service Responsible Management' and held a resolution meeting along with a related briefing session.

Photo by High1 Resort

On this day, about 50 executives and employees of the Hotel Condo Sales Office adopted the slogan 'Back to the Basic' and pledged to eliminate five unfriendly service mindsets: insincerity, indifference, irresponsibility, discourtesy, and expressionlessness. They also reviewed the main customer service promotion plans for this year.

High1 Resort plans to establish a 'Service Improvement Committee' directly under the Resort Headquarters Director to manage service quality, inspect customer service, and seek improvement measures.

Jo Kang-hee, Director of the Resort Headquarters, stated, "With social distancing lifted and normal operations fully resumed, High1 Resort's service this year must be much friendlier and more competitive than before COVID-19. We will inspect inconveniences from the customer's perspective and improve services to make the resort a place customers want to visit again."

This content was produced with the assistance of AI translation services.