"South Korea McDonald's Delayed Comprehensive Survey on Kiosk Improvements"

Received Complaints About Inconveniences During Last Year's National Assembly Audit

[Asia Economy Reporter Lim Hye-sun] Kim Young-sik, a member of the National Assembly's Science, Technology, Information and Broadcasting Communications Committee from the People Power Party, revealed on the 17th that McDonald's Korea promised during last year's national audit to conduct a full survey to address kiosk inconveniences but has not implemented it for three months.

During last year's national audit, McDonald's was criticized for lacking voice guidance functions for the visually impaired and having screen magnification features for low-vision disabled individuals that were ineffective. McDonald's operates 922 kiosks in 320 out of 400 stores nationwide.

To prevent digital exclusion, Assemblyman Kim requested a full survey of all stores nationwide and a report on improvement measures to address kiosk inconveniences. Jung Young-hak, Executive Director of McDonald's Korea, responded that a full survey would be conducted to improve kiosk inconveniences and facilitate smooth use by vulnerable groups. However, after McDonald's Korea conducted kiosk accessibility consulting in the first quarter of this year and stated it would request global improvements in the second quarter, no action has been taken. The kiosk accessibility guidelines were already established last year by the National Information Society Agency of Korea.

Assemblyman Kim emphasized, "McDonald's Korea's behavior of promising to conduct a full survey to improve kiosk inconveniences during the national audit but remaining silent for three months is an act of deceiving the National Assembly," adding, "I urge McDonald's Korea to promptly improve so that not only people with disabilities but everyone can conveniently use kiosks."

This content was produced with the assistance of AI translation services.