"Put it on the 3rd floor and go" Delivery driver and customer clash over 45 returns... Power abuse controversy

The Consumer's "Clear Delivery Request"
Controversy Over 'Power Struggle' with Delivery Driver

A story about a consumer who is angry because the delivery driver did not properly check the delivery request and is returning the item for the 45th time has been posted on various online communities, causing controversy. Photo by BobaeDream Archive

A consumer, angry that deliveries are not made up to the third floor of their house, has returned items 45 times and is engaged in a 'power struggle' with the delivery driver. The consumer insists they will continue returning items until their delivery requests are accepted. This situation has sparked divided opinions among netizens.

On the 29th, several photos were posted on an online community under the title "Coupang Man vs. Homeowner Showdown." A person identified as A, who appears to live on the third floor of a residential building, addressed the Coupang delivery driver with a message saying, "If you leave the package here (in front of the main gate), I will definitely return it. Currently on the 37th return." However, the same delivery issue persisted. In response, A said, "Please do not leave the package here. Currently on the 45th return," and repeatedly requested, "Please read the delivery instructions carefully and leave the package on the third floor."

Alongside this, A posted a notice on one wall titled "Rocket Delivery Method." They stated, "After reading the delivery instructions, even if it’s a bit heavy, please happily bring the package up to the third floor," adding, "Then take a photo to confirm delivery completion and send a text message. Lastly, please close the shared front door when leaving."

Netizens who saw this are sharing various opinions about the dispute between the delivery driver and the consumer.

Some netizens sympathize with A’s position, commenting, "Why is this considered unreasonable? If the main gate isn’t locked, the package should be delivered to the door," "Hasn’t the request to leave it on the third floor been ignored 45 times?" and "Anyone would be upset if their requests are continuously ignored and packages are just thrown at the front door."

One netizen pointed out, "This looks like a multi-family house with a shared accessible front door. In that case, isn’t it right to deliver up to the house door? How is this different from leaving a package on the first floor in an apartment?" Another argued, "If it’s a house, sometimes elderly people who collect recyclables take packages left outside the main gate, so delivery should be made to the door."

On the other hand, some netizens judged A to be abusing their position and being unreasonable. They speculated, "Maybe they’ll come to their senses after being refused delivery," "Returning items only causes them loss. There must be a reason the delivery driver keeps leaving packages on the first floor," and "Usually, packages are left at the door, but maybe the shared front door is locked, so the driver leaves it there."

One netizen suggested, "It’s possible that even if the doorbell was rung, no one opened the door, or the person on the first floor refused to open the door and got angry, preventing the delivery driver from going up to the third floor," implying that the issue might not be solely the delivery driver’s fault.

This content was produced with the assistance of AI translation services.