Seoul Gangseo-gu 'Administrative Call Smart Outbound Notification' Service

[Seoul District News] Gangseo-gu Displays Administrative Call Caller ID and Department Info on Complainants' Smartphone Screens & iPhone Users Can Receive Caller Info via KakaoTalk & Reduces Spam Call Misunderstandings, Enhances Civil Service Convenience Through District Promotion

[Asia Economy Reporter Jong-il Park] Gangseo-gu, Seoul (Mayor Kim Tae-woo) has become the first autonomous district in Seoul to implement the ‘Administrative Call Smart Notification Service’ from the 14th, aimed at enhancing residents' convenience and promoting district policies.

Previously, when administrative calls were made, only the phone number was displayed, causing residents to often mistake the calls for advertisements or spam and reject them, which created difficulties in smooth administrative civil service processing.

This newly implemented service by the district provides the administrative call sender’s number and department information on the resident’s smartphone screen when a public official makes an administrative call.

At the end of the call, an image visualizing Gangseo-gu events and major district news is displayed on the resident’s smartphone screen.

Additionally, the sender department information is sent via KakaoTalk notification messages, allowing residents to easily call back if they missed the call or have additional matters, thereby increasing convenience.

The KakaoTalk notification chat and smartphone screen display service are only available on Android devices, while iPhone users receive only the KakaoTalk notification message service.

With this service, the district expects that residents will be able to distinguish administrative calls from spam calls, easily check department information, improve convenience in civil services, and greatly aid in promoting district policies.

Kim Tae-woo, Mayor of Gangseo-gu, said, “Through the Administrative Call Smart Notification Service, the first of its kind among Seoul’s autonomous districts, we expect to enhance trust in district administration and provide efficient civil services.” He added, “We will continue to promote resident-centered administrative services using the latest information and communication technologies, striving to improve residents’ convenience and effectively promote district policies, making Gangseo-gu a district that advances together with its residents.” For inquiries, please contact the Gangseo-gu Information and Communication Division.

This content was produced with the assistance of AI translation services.