LH to Receive 24-Hour Defect Reports via QR Code

Korea Land and Housing Corporation (LH) announced on the 25th that it will introduce a defect management service using QR codes to all newly occupied construction rental housing starting this month.

The 'Immediate Processing Quality Management System' is a service that allows residents to apply for defect repairs by sending defect details and related images via a QR code attached inside the front door of their unit and a smartphone during the pre-occupancy visit event, and receive notification of the repair completion results. Defects occurring after moving in can also be reported 24 hours a day through non-face-to-face channels.

Earlier this year, LH piloted the Immediate Processing Quality Management System at sites including Busan Myeongji Happy Housing and Sejong Happy City 3-3M2 Block (National Rental).

LH has developed a more advanced system by improving identified issues.

First, to enhance the durability of the QR codes, paper stickers were replaced with acrylic nameplates, and related guides and webtoons were produced and distributed to help residents use the system more easily.

Additionally, to make the service more convenient for residents, the previous method of recognizing QR codes for each defect to submit defect reports was improved so that multiple defect reports can be made with just one QR code scan.

Furthermore, unique numbers were assigned to each defect case to reduce confusion and inconvenience during repair work.

In particular, the system was improved so that defect reports using QR codes, which were previously only possible during pre-occupancy visit events, can now be submitted 24 hours a day non-face-to-face after moving in, significantly reducing the inconvenience of defect reporting.

LH expects that this system improvement will reduce resident inconvenience by enabling non-face-to-face defect reporting without time restrictions.

Ha Seung-ho, Head of LH National Housing Welfare Headquarters, said, "By the first half of next year, QR codes will be attached to the front doors of existing construction rental housing units to expand the application of the Immediate Processing Quality Management System."

This content was produced with the assistance of AI translation services.