[2022 National Audit] Kakao Kim Beom-su "Compensation Beyond Service Inconvenience and Terms"

Kim Beom-su, head of Kakao Future Initiative Center, attended the comprehensive audit of the Ministry of Science and ICT and related audit target organizations held at the National Assembly on the 24th, listening to the lawmakers' questions with a serious expression. Photo by Yoon Dong-joo doso7@

[Asia Economy Reporter Kang Nahum] Kim Beom-su, head of Kakao Future Initiative Center, stated regarding compensation for the 'KakaoTalk outage incident' that "we will provide compensation beyond the terms and conditions."

Kim appeared as a witness at the National Assembly Science, ICT, Broadcasting and Communications Committee hearing on the 24th and said, "For paid services, I understand that compensation exceeding the terms and conditions has been paid or is being prepared," he said.

Regarding compensation for damages to free services, he said, "Since there is no precedent worldwide, as soon as we receive and organize damage cases, we will create a consultative body including affected users and user representative groups to devise measures to provide any possible assistance."

When asked if compensation standards are being established, Kim replied, "I understand that each affiliate is creating standards that go beyond the terms and conditions."

Regarding data center investment, he said, "Since Kakao recognized the importance of data centers from the time it first started generating revenue, we have been making related investment decisions since 2018. However, since preparation takes 4 to 5 years, we were not fully prepared. Regardless of the reason, I apologize."

He added, "We will invest a large portion of the revenue generated from the platform to achieve stability on par with global companies," and "We will do our best to restore normal operations as quickly as possible when an outage occurs."

This content was produced with the assistance of AI translation services.