Ministry of Science and ICT "Prompt Support for Recovery from Fire Incident at Pangyo Data Center"

Kakao and Naver Experience Outages Due to Fire
Checking Whether User Notifications According to Regulations Have Been Completed

On the afternoon of the 15th, firefighters are conducting extinguishing operations at Building A of the SK Pangyo Campus in Sampyeong-dong, Bundang-gu, Seongnam-si, Gyeonggi Province, where a fire broke out. [Image source=Yonhap News]

[Asia Economy Reporter Lim Hye-seon] The Ministry of Science and ICT announced that it is monitoring the fire situation related to the SK C&C Pangyo Data Center fire that occurred on the 15th and is encouraging and supporting the rapid recovery of service disruptions at companies such as Naver and Kakao.

According to the Ministry of Science and ICT, the fire at the SK C&C Pangyo Data Center occurred around 3:19 PM in the electrical room, and the service power was cut off around 3:22 PM. Currently, SK C&C and fire authorities are inspecting the wiring on-site, and if no issues are found during the inspection, power will be supplied sequentially.

SK C&C’s data center houses SK affiliates including Kakao, Naver, SK Telecom, and SK Broadband. Kakao and Naver experienced service disruptions due to this fire.

Since about 3:30 PM, following the SK C&C data center fire, Kakao has experienced difficulties in accessing services such as KakaoTalk, Daum, Kakao Map, and Kakao accounts, and recovery work is underway to resume services quickly.

In Naver’s case, there was no service outage, but some functions such as search, news, and shopping experienced errors. Some functions have already been restored, and efforts are ongoing to fully normalize all services.

The Ministry of Science and ICT is checking whether operators have completed user notifications in accordance with the Telecommunications Business Act and related laws, and is encouraging operators to restore services promptly to ensure rapid normalization.

Additionally, immediately after the incident, a "Broadcasting and Communications Disaster Response Situation Room" was established to continue overnight recovery efforts in cooperation with related agencies such as the Ministry of the Interior and Safety, fire authorities, and affected operators including SK C&C, Kakao, and Naver.

This content was produced with the assistance of AI translation services.