Workforce of 7,200... SKT Begins Focused Quality Management During Chuseok Holiday

Members of SKT and SK OnNS are operating services at the Network Management Center in the SKT Bundang Office Building.

[Asia Economy Reporter Lim Hye-seon] SK Telecom is launching focused management of mobile communication quality to provide stable service during the Chuseok holiday.

From the 8th to the 12th, ahead of the Chuseok holiday, SKT will operate a special communication situation room and deploy about 1,200 specialized personnel daily from subsidiaries, affiliates, and partners nationwide to monitor communication services 24/7. The total number of holiday work personnel from related companies such as SKT, SK Broadband, SK O&S, and Home & Service reaches 7,200.

SKT has expanded the capacity of 5G and LTE base stations mainly in train stations, bus terminals, major tourist spots, accommodations, and busy districts where mobile traffic is expected to increase nationwide. They will also thoroughly manage mobile communication quality in habitual congestion areas on highways where localized data traffic is expected to rise, as well as the TMAP service, which customers frequently use on their way to and from hometowns.

SKT predicted that the highest traffic on highways will occur on the afternoon of the 8th, the day before the holiday, for outbound travel, and on Chuseok day for return travel, and has completed pre-quality inspections and service optimization work. During the holiday period, nationwide data usage on Chuseok day is expected to peak, increasing by about 31% compared to normal times.

Considering that this Chuseok holiday is the first after the lifting of social distancing, SKT has also completed inspections of communication infrastructure on major highway and national road sections, ancestral gravesites and public cemeteries, resorts, and camping sites, anticipating increased movement of individuals and small groups.

Meanwhile, to support family gatherings via mobile phones such as untact memorial rites, SKT will provide free video call services to its customers for four days during the holiday. Based on usage patterns from past holiday free video call support, SKT expects the number of video call users this Chuseok to increase about twofold compared to normal times.

International roaming used by overseas travelers is expected to increase by 30% during the Chuseok holiday compared to normal times, and SKT plans to provide smooth service through focused management.

This content was produced with the assistance of AI translation services.