Hyundai Marine & Fire Opens Paperless Digital Service Counter

[Asia Economy Reporter Changhwan Lee] Hyundai Marine & Fire Insurance announced on the 4th that it has launched a digital counter system for a paperless counter.

Previously, various tasks such as insurance claim filing, policyholder changes, premium payments, and insurance policy loans were handled in writing at customer counters. However, with the establishment of this system, all 90 types of counter forms have been digitized, significantly reducing paper documents.

With the introduction of the digital counter system, customers can complete the process simply by overwriting and signing on a touch monitor, greatly enhancing convenience.

Additionally, tasks such as visiting government agency sites like Government24 for ID verification and copying or scanning IDs, which previously involved many steps, can now be completed with a single click of a button in the digital counter system, speeding up the process.

Consideration for the elderly is also notable. The company explained that it implemented a function that enlarges specific parts without distorting the form for the first time in Korea, allowing elderly customers to easily check details without using a magnifying glass.

Jung Gyu-wan, Head of Digital Strategy Headquarters at Hyundai Marine & Fire Insurance, said, “We expect both customer convenience and employee work efficiency to improve through the digital counter system,” adding, “Hyundai Marine & Fire Insurance will proactively establish a digital-based paperless environment by introducing mobile phone direct signatures, fingerprint authentication electronic signatures, and the digital counter system.”

This content was produced with the assistance of AI translation services.