Pohang City Resolves Citizen Inconvenience in Permit and Approval Tasks... Inspection of Civil Complaint Handling Status

Pohang City Hall.

[Asia Economy Yeongnam Reporting Headquarters Reporter Lee Dong-guk] Pohang City, Gyeongbuk, is inspecting the handling status of permits and approvals complaints this year to improve delays in civil complaint administration, illegal and unfair dispositions, and passive administration, and to establish a fair civil complaint handling system.

The Pohang City Audit Office has formed a permit and approval complaint inspection team consisting of three public officials centered on the civil complaint investigation team. They will conduct both document inspections and on-site verifications throughout August until the 31st, targeting six departments in the Industry Division of Nam-gu and Buk-gu Offices, the Construction and Transportation Division, and the Building Permit Division.

The key inspection items include compliance with procedures and complaint handling deadlines stipulated in the "Act on the Handling of Civil Complaints," appropriateness of delays in consultations and refusal dispositions, and issues causing inconvenience to citizens due to administrative convenience in handling reporting and permit complaints.

As a result of guidance and inspection of permit and approval complaints, minor issues found during the process of handling tasks will be immediately corrected on-site, and severe negligence and neglect cases will be subject to strict measures such as joint responsibility of managers.

The city stated that it plans to actively discover and disseminate system improvements and excellent civil complaint handling cases to foster a proactive administrative atmosphere within the public service community.

A Pohang City official said, "With the recent lifting of social distancing, various civil complaints have been continuously increasing. Through this inspection of the handling status of permit and approval complaints, we will proactively prevent causes of complaints and gradually resolve citizens' inconveniences."

This content was produced with the assistance of AI translation services.