KT and IBK Industrial Bank Collaborate to Develop 'AI Voice Banking' Service... Applied to App

Voice Recognition Platform Based on 'Giga Genie Inside'

[Asia Economy Reporter Cha Min-young] KT announced on the 15th that it has jointly developed and commercialized the ‘AI Voice Banking’ service based on the artificial intelligence (AI) voice recognition platform ‘Giga Genie Inside’ with IBK Industrial Bank.

IBK Industrial Bank applied the ‘AI Voice Banking’ service to its mobile banking application (app) ‘i-ONE Bank’ and updated it. The newly applied AI Voice Banking features through the i-ONE Bank update include ▲Easy Remittance ▲Menu Search ▲Casual Conversation.

‘Easy Remittance’ is a TokTok remittance-based service that allows users to quickly and conveniently send money to accounts registered with nicknames. For example, to send 50,000 won to an account registered as “Mom,” you simply run the app, say “Send 50,000 won to Mom,” and press the send button.

‘Menu Search’ is a feature that finds financial service-related menus by voice instead of text. Through ‘Casual Conversation,’ users can call up and check news briefings or weather information by voice.

KT plans to strengthen its financial DX business based on AI technology by continuing strategic cooperation for service advancement, starting with the joint development of the voice banking app with IBK Industrial Bank.

Lee Mi-hee, Head of KT’s C-Level Consulting Division, said, “AI Voice Banking is the result of synergy between KT’s AI and ICT (Information and Communication Technology) capabilities and IBK Industrial Bank’s financial business know-how,” adding, “Based on this achievement, we will actively promote the financial DX business and lead innovation in the financial industry.”

This content was produced with the assistance of AI translation services.