Shinhan Bank Launches 'Specialized Consultation Customer Center' for Digital Financial Counseling

Consultation on Using Digital Devices Including Smart Kiosks Available Daily from 9 AM to 9 PM

[Asia Economy Reporter Yu Je-hoon] Shinhan Bank announced on the 4th that it has launched a 'Specialized Consultation Customer Center' to provide expert consultation for customer inquiries regarding the gradually expanding digital financial and non-financial services.

The Specialized Consultation Customer Center offers quick and accurate guidance for customer inquiries requiring expert consultation, including ▲consultations related to digital devices such as smart kiosks ▲tailored consultations for hearing-impaired and senior customers ▲consultations related to non-financial and new businesses such as Ttaenggyeoyo and Metaverse.

Consultations related to digital devices are conducted via video to help customers easily handle banking tasks such as opening new accounts, card issuance, and foreign currency remittance on digital devices like smart kiosks, and are available from 9 a.m. to 9 p.m. without holidays.

The tailored consultations provide expert advice at the customer's level for those unfamiliar with digital devices, with dedicated sign language interpreters for the hearing impaired and dedicated consultants for senior customers separately hired.

Additionally, in line with the expansion of digital business areas such as ▲Ttaenggyeoyo ▲Hey Young Campus ▲Metaverse ▲IPTV Home Branch, the bank plans to strengthen consultations on diversified platforms by providing specialized consultations for non-financial and new businesses.

A Shinhan Bank official said, "With the launch of this Specialized Consultation Customer Center, we can now connect customers who have difficulty operating digital devices and want additional consultation more quickly," adding, "We will continue to strive to create a world where no one is left behind and everyone can enjoy financial benefits, believing that without digital literacy for financially marginalized groups, there can be no innovation."

This content was produced with the assistance of AI translation services.