‘Amhaeng-eosa’ Calls... Yeongyang-gun Awards and Encourages Departments with Excellent Telephone Courtesy

Yeongyang County is awarding the department with excellent telephone courtesy.

[Asia Economy Yeongnam Reporting Headquarters, Reporter Kim Gwiyeol] Yeongyang-gun, Gyeongbuk Province, deployed "Amhaeng-eosa" to award departments that handle civil complaint calls well.

On the 7th, Yeongyang-gun rewarded departments that received excellent evaluations in the telephone courtesy survey.

Since 2014, the county has been outsourcing monitoring to a reliable external company to assess the level of employees' telephone responses and improve any shortcomings. This policy entrusts "Amhaeng-eosa" to investigate whether telephone complaint responses are courteous.

This evaluation was conducted over 24 days from April 6 to 29, targeting 204 employees (42.5%) out of all staff in 23 departments excluding the Council Secretariat. The overall evaluation score was found to be 88.48 out of 100 points.

According to the results, the Distribution Support Division ranked first with a score of 92.75 (prize money of 500,000 KRW and a certificate), the Agriculture and Livestock Division came second with 90.5 points (prize money of 300,000 KRW and a certificate), and the Autonomous Administration Division and the General Civil Affairs Division ranked third and fourth with 90.22 and 90.2 points respectively (each receiving 200,000 KRW and a certificate).

The evaluation was conducted by evaluators posing as civil petitioners, who made at least seven phone calls per department using virtual scenarios appropriate to each department's work content.

O Do-chang, the governor of Yeongyang-gun, encouraged the award-winning departments, saying, "Telephone response can be an important criterion for forming the organization's image and trustworthiness, so let's make more efforts to improve the response level."

This content was produced with the assistance of AI translation services.