KCC Opens 'Online Service Damage Counseling Center' with Korea Information and Communication Promotion Association

[Asia Economy Reporter Lim Hye-seon] The Korea Communications Commission and the Korea Information and Communication Promotion Association announced on the 31st that they have opened the 'Online Service Damage Counseling Center' on the 31st.

Representatives from related organizations such as the Korea Communications Standards Commission, Content Dispute Mediation Committee, Korea Internet & Security Agency, Telecommunications Dispute Mediation Committee, Korea Legal Aid Corporation, and Korea Consumer Federation attended the opening ceremony.

As the use of online-based services has rapidly increased recently and new types of damages have spread, the need for systematic user damage support has emerged. Accordingly, the KCC has been promoting the establishment of a unified (One-Stop) counseling window as a citizen participation budget project.

The counseling center will provide one-stop counseling by directly consulting and supporting received damage complaints or offering expert legal advice, and in cases under the jurisdiction of other ministries or agencies, it will cooperate with the relevant institutions to serve as a damage support assistant.

The KCC and the Korea Information and Communication Promotion Association will form a '(provisional name) Online Service Damage Support Council' together with related institutions to share the status of damage relief by institution and prepare solutions for complex or new types of service damages.

This content was produced with the assistance of AI translation services.