Hyundai Marine & Fire Opens Dedicated Call Center for Real Loss Conversion

[Asia Economy Reporter Changhwan Lee] Hyundai Marine & Fire Insurance announced on the 31st that it has opened a ‘Dedicated Call Center for Real Loss Conversion’ to respond to customers' inquiries about indemnity insurance and to facilitate convenient 4th generation real loss conversion.

At the dedicated call center for real loss conversion, customers can receive consultations on overall information about indemnity insurance and the differences with the 4th generation real loss insurance, and can convert directly to the 4th generation real loss insurance through recordings without connecting to an agent.

No separate documents are required. Conversion to the 4th generation is possible without changing coverage other than the existing indemnity contract, and the center also operates a service to guide agents to customers who want additional coverage consulting.

Chae Hyungjun, Head of Long-term Profit and Loss Department at Hyundai Marine & Fire Insurance, said, “We have been sending notification messages and producing YouTube videos to accurately inform customers who have long been with Hyundai Marine & Fire Insurance about the advantages and disadvantages of the 4th generation indemnity insurance so that they can make reasonable insurance consumption,” adding, “The opening of this center is also part of active communication with customers, and we will do our best to enhance customer convenience for 4th generation real loss conversion.”

Meanwhile, Hyundai Marine & Fire Insurance has developed mobile real loss conversion, allowing customers to easily and quickly convert real loss insurance using their smartphones via URLs sent through notification messages or the call center.

Currently, mobile real loss conversion is available for contracts where the policyholder and the insured are the same, and the company emphasized that it plans to continuously expand the contracts eligible for mobile conversion in the future.

This content was produced with the assistance of AI translation services.