Norangpungseon Appoints Executive Director Oh Kyung-hyun as Chief Customer Officer... "Strengthening Consumer-Centered Management"

Enhancing Customer Satisfaction Through Establishing a Customer-Centric Management System

Norang Poongseon announced on the 26th that it has appointed Oh Kyung-hyun, Head of the Online Business Division and Executive Director, as the Chief Customer Officer (CCO) to strengthen consumer-centric management. From left in the photo: Oh Kyung-hyun, Head of the Online Business Division; Kim Jin-guk, CEO; Gu Ye-won, Director of the Marketing Department. Photo by Norang Poongseon

[Asia Economy Reporter Kim Heeyoon] Norangpungseon announced on the 27th that it has appointed Oh Kyunghyun, Head of the Online Business Division and Executive Director, as Chief Customer Officer (CCO) to strengthen consumer-centric management.

Through this CCO appointment, Norangpungseon plans to establish all company systems centered on the customer, thereby significantly enhancing overall customer satisfaction.

Oh Kyunghyun, Executive Director of Norangpungseon, stated, “To ensure customer satisfaction, we will actively reflect customer feedback throughout the entire product usage process to provide services that can impress customers, and at the same time, practice socially responsible management centered on the customer.”

In April of this year, Norangpungseon reorganized its structure by establishing the Online Business Division and IT Division. To strengthen personalized customer services, the company expanded and reorganized the Marketing Department by adding a new CRM (Customer Relationship Management) team to the existing Marketing Planning Team and CS Support Team. Based on this, Norangpungseon is diversifying sales channels and expanding partnerships to revitalize product sales.

This content was produced with the assistance of AI translation services.