Hanwha Hotels & Resorts Signs MOU with LG Electronics

Jang Ik-hwan, Head of LG Electronics BS Business Division (left), and Kim Hyung-jo, CEO of Hanwha Hotels & Resorts, are shaking hands.

[Asia Economy Reporter Jeon Jinyoung] Hanwha Hotels & Resorts has signed a Memorandum of Understanding (MOU) with LG Electronics for technology exchange and the application of robot solutions to advance digital transformation in the hotel service sector.

According to Hanwha Hotels & Resorts on the 4th, the two companies signed the MOU at 10 a.m. on the 3rd at the 63 Building in Yeouido. They will introduce the lifestyle hotel brand ‘Matie’ for the first time in the Dongbusan Osiria complex this July.

Through this agreement with LG Electronics, Hanwha Hotels & Resorts plans to introduce delivery robot solutions within its hotels. LG Electronics began operating the LG CLOi guidebot at Incheon Airport in 2017 and has since released a total of six types of bots. Currently, LG CLOi can perform various roles such as guidance, serving, cooking, and sterilization at airports, hotels, resorts, and hospitals. Hanwha Hotels & Resorts will provide LG CLOi’s contactless delivery service via a mobile application (app) at the newly opened Matie Osiria.

Matie will apply new forms of digital transformation technology targeting the MZ generation (Millennials + Generation Z). All processes from reservation to check-in, home service, and check-out will be digitized to enhance customer convenience.

Kim Hyungjo, CEO of Hanwha Hotels & Resorts, said, “Service robots have become part of our daily lives through the COVID-19 experience,” adding, “We will strive to improve customer convenience based on big data from hotels and resorts we operate nationwide.”

Jang Ikhwan, Head of LG Electronics’ BS Business Division, said, “Through this collaboration, we hope more customers can experience LG Electronics’ customized robot solutions optimized for various spaces.”

This content was produced with the assistance of AI translation services.