Gwangju Dongbu Fire Station Focuses on Promoting '119 Multi-Channel Reporting Service'

[Asia Economy Honam Reporting Headquarters Reporter Park Jin-hyung] The Dongbu Fire Station of Gwangju Metropolitan City announced on the 1st that it is focusing on publicizing the ‘119 Multi-Channel Reporting Service,’ which allows reporting disasters not only by phone but also via text messages, apps, video calls, and internet reports.

The 119 Multi-Channel Reporting Service enables reporters to report using video calls, text messages (SMS, MMS), apps (APP), and the 119 Safety Reporting Center (internet).

This service allows communication of emergency situations even when it is difficult to communicate by voice calls, such as for foreigners or people with hearing impairments, or when the reporter does not know their location.

Text message reports are received by the 119 situation room when a message is sent to 119, and photos and videos can also be attached. Video call reports connect directly to the 119 situation room, providing accurate on-site information.

App (APP) reports can be sent by installing the ‘119 Report’ application and selecting the reporting service. GPS location information is sent to the 119 situation room, allowing confirmation of the reporter’s location. Internet reports can be made by searching for the 119 Safety Reporting Center on a portal site and reporting through the website.

A fire official stated, “The various reporting methods can resolve voice call barriers for socially vulnerable groups and foreigners who have communication difficulties,” and added, “We hope that people actively use the 119 Multi-Channel Reporting Service when voice calls are difficult or when the location is unknown in urgent situations.”

This content was produced with the assistance of AI translation services.