LX Hausys Offers Free On-Site Inspection Service One Week After Installation

[Asia Economy Reporter Donghyun Choi] LX Hausys announced on the 21st that it will introduce the ‘Z:IN Gonggam Service,’ a service that visits customers' homes after the completion of kitchen and bathroom product installation to inspect the products and installation status free of charge.

The Z:IN Gonggam Service is targeted at customers who purchase ‘LX Z:IN Kitchen·Bath’ products and choose direct installation. After installation, LX Hausys service engineers visit the customer's home to inspect product usage, maintenance methods, installation status, and communicate with the customer as part of the on-site inspection service.

Separate from the existing A/S procedures, LX Hausys has newly launched this free visit inspection service as a quality assurance measure regardless of whether any issues arise after product installation.

For product quality inspection, kitchen products include essential item checks for cabinets, hoods, countertops, faucets, and cooktops, while bath products include bathroom cabinets, washbasins, faucets, toilets, and bathtubs. Through this, customers can receive direct guidance from service engineers on usage methods, maintenance, and precautions for each component, enabling more satisfactory use of the products after installation.

Installation status inspection first involves confirming any inconveniences the customer has experienced during one week of product use to resolve issues. For kitchen products, checks include hood suction power, water pressure, and door/drawer opening and closing. For bath products, inspections cover toilet performance, water leakage, and bathroom cabinet opening and closing.

An LX Hausys official stated, “We introduced the differentiated ‘Z:IN Gonggam Service’ from competitors to provide customers with perfect quality installation services,” adding, “We plan to continuously accumulate and systematize data related to customer inconveniences occurring after installation to further enhance customer satisfaction throughout the entire process from product purchase to installation and A/S.”

This content was produced with the assistance of AI translation services.