"I Will Guide You" Lotte Hotel World Introduces 'Guidebot'

Lotte Hotel World Guide Bot.

[Asia Economy Reporter Jeon Jinyoung] Lotte Hotel World has introduced and is operating the ‘LG CLOi GuideBot (hereafter GuideBot)’ that welcomes customers in the lobby.

According to Lotte Hotel on the 21st, Lotte Hotel World has been leading digital transformation (Digital Transformation·DT) services such as delivery robot service, unmanned currency exchange kiosks, and artificial intelligence speakers since last year. This time, by introducing the first guide robot at Lotte Hotel, it provides a differentiated experience through expanded DT services.

The GuideBot offers customized concierge services to customers in the hotel lobby. It provides information on the hotel’s main facilities and nearby tourist attractions, and if customers search for a destination within the lobby, it moves directly and guides the way with voice instructions.

Additionally, it offers a docent service that explains the artworks displayed throughout the hotel lobby. Visitors can view and understand works by Peter Alexander and four other famous artists, allowing for emotional relaxation. In this way, guests can enjoy an untact hotel stay with various content without the help of staff.

A representative of Lotte Hotel World said, “By operating the GuideBot, we have captured the hearts of customers who prefer contactless interactions and seek unique experiences,” adding, “We will enhance customer satisfaction in step with the accelerating digital transformation era.”

This content was produced with the assistance of AI translation services.