Cheongho Nice Implements Kakao Chatbot Service

Cheongho Nice's Kakao Chatbot Service

[Asia Economy Reporter Donghyun Choi] Cheongho Nice announced on the 18th that it will implement a chatbot service on KakaoTalk to strengthen customer-tailored digital services.

The chatbot service introduced by Cheongho Nice is available to anyone who adds the ‘Cheongho Nice’ channel on KakaoTalk and operates under three categories: ▲ Easy AS Application ▲ Find the Right Product for Me ▲ Self-Inspection and Self-Management.

Through the chatbot service, users can check information such as product usage and self-management for each product, and it also provides a self-AS guide, allowing users to handle issues that can be resolved with simple operations themselves for faster solutions. This minimizes the hassle of having to contact the customer center separately and reduces the number of AS visits, saving customers time and costs. It is also possible to recommend products suitable for the user through a simple survey.

Won Gwangjik, Director of Marketing at Cheongho Nice, said, “We launched the chatbot service through KakaoTalk so that customers can receive services more easily and conveniently,” adding, “Reflecting the increasing importance of communication through digital channels, we will continue to strive to introduce various customer convenience services.”

This content was produced with the assistance of AI translation services.