Yeonggwang-gun Promotes Rotational Psychological Counseling for Civil Service Complaint Officers

[Yeonggwang=Asia Economy Honam Reporting Headquarters Reporter Lee Jeonseong] Yeonggwang-gun, Jeollanam-do, has recently been promoting 'Counseling Tour for Civil Complaint Officers' targeting employees at the main office and eup/myeon offices.

According to the county on the 5th, this counseling program is designed to help civil complaint officers efficiently manage the mental burden and stress they experience while handling various complaints, resolve difficulties caused by special complaints such as verbal abuse and assault, and improve resilience to maintain composure.

In cooperation with the Yeonggwang County Mental Health Welfare Center, professional counselors visit on-site to measure vascular health and stress using a health check system and provide customized counseling through psychological support scales (such as depression screening), receiving positive feedback from employees.

Im Hyeongpyo, head of the General Civil Complaint Office, said, "We will continue to strive to help employees manage stress well and maintain emotional stability to create a healthy and stable workplace atmosphere, so that we can welcome residents more comfortably and provide high-quality civil complaint services."

Meanwhile, the county has formed and operates an emergency response team to create a safe civil complaint environment for everyone.

They conduct semi-annual emergency drills linked with the police, install safety facilities (CCTV, emergency bells, telephone recording systems), install transparent partitions at complaint counters, separate complaint offices from workspaces, and provide voice guidance to protect civil complaint officers, all to foster a proper civil complaint culture.

Yeonggwang=Asia Economy Honam Reporting Headquarters Reporter Lee Jeonseong leejs7879@asiae.co.kr

This content was produced with the assistance of AI translation services.