Abko Opens Yongsan Integrated Service Center... "Strengthening Customer Service Response"

[Asia Economy Reporter Jang Hyowon] ABKO, a new life platform specialist company centered on gaming gear, announced on the 5th that it has opened an integrated A/S (after-sales service) center in Yongsan, Seoul, to strengthen customer services.

Abko Yongsan A/S Center.

The newly established Yongsan A/S center is the largest in the industry with an area of approximately 100 pyeong (330㎡). About 25 professional service personnel provide services, and its location in Yongsan, the heart of Seoul and the mecca of computers, enhances customer accessibility and convenience. Going forward, all A/S will be handled exclusively at the Yongsan A/S center instead of the existing Magok headquarters.

In addition to A/S, a product experience zone has been set up to strengthen contact with customers. Customers can directly see and experience not only ABKO's various gaming gear products but also various new products from the home appliance brand 'Oella.'

A company official stated, “We relocated the existing A/S center from the Magok headquarters in Gangseo-gu to the exclusive Yongsan A/S center, improving scale, accessibility, and customer convenience all at once,” adding, “We expect to further enhance customer satisfaction by providing integrated services in a more pleasant environment.”

He continued, “As the number one company in market share in the domestic gaming gear industry, we are increasing competitiveness by further strengthening our greatest advantages: fast A/S and the industry's largest logistics network.”

Meanwhile, ABKO has been continuously expanding its logistics and A/S networks to strengthen competitiveness. In 2019, it built its own logistics center in Gimpo, Gyeonggi-do, with about 2,000 pyeong, the largest scale in the domestic industry. Additionally, to respond to further demand increases, it invested 20 billion KRW last year to secure a site for a second logistics center of about 6,700 pyeong.

This content was produced with the assistance of AI translation services.