From April, Changwon City Hall and Business Office Civil Complaint Calls Will Also Be 'Automatically Recorded'

Purpose of Enhancing Public Service Efficiency and Establishing Employee Protection Measures

Changwon City Hall, Gyeongnam.

[Asia Economy Yeongnam Reporting Headquarters Reporter Lee Seryeong] Changwon City in Gyeongnam Province will expand the operation of the administrative phone automatic recording system for Changwon City Hall and business office employees starting April 1.

The administrative phone automatic recording system plays a guidance message saying, "Thank you for calling. To provide better civil service, all calls are recorded. We will connect you to the person in charge," when a civil petitioner calls City Hall or a business office, and the call content is saved.

The automatic recording service was first operated in October 2020 for Masanhappo-gu and the responsible eup/myeon/dong employees, and was applied to Uichang-gu and Jinhae-gu in April 2021, and to Seongsan-gu and Masanhwoeon-gu in June of the same year.

The city stated that it will expand the application of the service to improve the efficiency of civil service work and to establish protective measures for civil service response employees.

According to the Personal Information Protection Act and related laws, recording information cannot be used for purposes other than the intended one, and persons other than the parties involved cannot view the information.

When the parties involved or investigative agencies request recording materials based on relevant laws, they will be provided with the administrator's approval.

According to the Changwon City administrative phone recording system operation regulations, the retention period for recording information is 60 days, and recording information that has expired will be automatically deleted from the recording system.

Park Juho, Director of Information and Communication, said, "We will prevent possible verbal abuse during phone civil service responses and protect the mutual human rights between civil petitioners and public officials," adding, "We will induce kind civil service processing and provide administrative services that respect and consider each other between civil petitioners and public officials."

This content was produced with the assistance of AI translation services.