No Swearing or Verbal Abuse... Yeongyang-gun Expands 'Protective Measures Voice Guidance for Civil Complaint Response Staff' to All Departments
[Asia Economy Yeongnam Reporting Headquarters Reporter Kim Gwiyeol] A voice guidance service that delivers a protection message for county office employees to residents making civil complaint calls will be expanded to all departments in Yeongyang-gun, Gyeongbuk.
Yeongyang-gun announced that starting from the 28th, the voice guidance call connection tone protecting civil complaint response staff, which was introduced last September targeting departments with many civil complaints, will be expanded to all departments.
The county is promoting this voice guidance for protecting civil complaint response staff as a measure to protect employees due to the increase in abusive language and verbal abuse during phone consultations amid the prolonged COVID-19 situation.
The content of the protection voice guidance informs callers that if abusive language or verbal abuse occurs before the call is connected to an employee, recording and consultation may be restricted.
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An official from the General Civil Complaints Division said, “This is an administrative service to protect civil complaint staff from abusive language and verbal abuse by complainants.”
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