IBK Industrial Bank launches 'Easy Banking' service for senior customers

Establishing Recipient Name and Transfer Amount Reconfirmation Procedure to Reduce Risk of Erroneous Remittance

[Asia Economy Reporter Song Hwajeong] IBK Industrial Bank announced on the 24th that it will launch the 'Easy Banking' service on the 25th, designed to make its smart banking application i-ONE Bank easier to use for elderly customers.

The Easy Banking service is designed with large, easy-to-read fonts and a simple, user-friendly UI/UX tailored for elderly customers who are not familiar with digital devices. It consists of simple menus focused on inquiry and transfer functions, allowing anyone to use it easily. Additionally, to reduce the risk of mistaken transfers, the transfer process has been improved so that the recipient's name and transfer amount can be confirmed once more during the transfer, enabling elderly customers who are reluctant to use non-face-to-face transfers to use the service with confidence.

A toggle button has been added at the top of the main screen, allowing customers using i-ONE Bank to switch to Easy Banking at any time, which is also notable.

An IBK Industrial Bank official emphasized, "This is the first service launched reflecting the principles of the 'Elderly-Friendly Mobile Financial App Configuration Guidelines' jointly prepared by financial authorities and banks," adding, "It is a service that elderly customers who were reluctant to use non-face-to-face financial transactions due to concerns about mistaken transfers can use with peace of mind."

IBK Industrial Bank will hold a customer event for one month until the 25th of next month to celebrate the launch of the Easy Banking service. Detailed information can be found on the IBK Industrial Bank website or on the event page within the i-ONE Bank app.

This content was produced with the assistance of AI translation services.