Kakao "3-Day Service Error Due to External Interference... Plans to Submit a Complaint"

[Asia Economy Reporter Kang Nahum] Kakao has attributed the map, portal, and QR check-in service errors that occurred on the 3rd to external interference from overseas Internet Service Providers (ISPs).

According to the IT industry and the Ministry of Science and ICT on the 14th, Kakao recently submitted an analysis report on the cause of the incident to the Ministry.

Kakao believes that the connection disruption was caused by interference with BGP (Border Gateway Protocol, a protocol for exchanging routing information with external routers). BGP interference occurs when IP addresses are incorrectly entered by ISPs, causing traffic to be sent to unintended destinations instead of where it should be delivered.

Kakao analyzed that external intervention from overseas ISPs occurred, resulting in traffic that should have been delivered to Kakao not arriving properly. The company plans to file a complaint with the police to accurately determine the details of the incident.

A Ministry of Science and ICT official stated, "It is necessary for experts to verify whether the information submitted by Kakao is accurate," adding, "Verification will be conducted."

Meanwhile, on the 3rd, from around 11:20 a.m. for about an hour, some users experienced inconvenience as KakaoTalk's QR check-in service, the portal 'Daum's news service, and KakaoMap did not operate smoothly.

This content was produced with the assistance of AI translation services.