LG Innotek President: "Let's Innovate Experiences That Impress Customers"... New Year's Address in 7 Languages
[Asia Economy Reporter Kim Hyewon] On the 3rd, Jung Cheol-dong, CEO of LG Innotek, emphasized 'customer experience innovation' in his New Year's message to employees.
Through an internal email that day, CEO Jung urged, "Let's innovate valuable customer experiences unique to us," focusing on customer experience innovation that only LG Innotek can provide. The customer experience innovation he refers to means continuously creating user experiences that impress customers.
To achieve this, CEO Jung ordered a detailed analysis of the customer experience journey, customer-centric product development, and improvement of post-management response speed and accuracy.
In particular, CEO Jung said, "2022 is the year to strengthen execution," and urged, "Let's strengthen our top business with strong execution and prepare for a successful future." He emphasized, "Over the past three years, we have laid the foundation for qualitative growth through business portfolio restructuring and profit structure improvement, and set strategies and future preparation directions to realize the top business. Strong execution must be supported to achieve the business results we expect."
Along with this, CEO Jung added, "Let's establish a culture of strong execution as the basic culture," and said, "To become a true global number one, a corporate culture that constantly challenges and persistently executes must be the foundation."
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He also expressed his commitment to PRIDE activities that enhance employees' pride, digital transformation (DX), and strengthening ESG (environment, social, and governance) management. He said, "With confidence in the achievements and results of 2021, let's make the dreamed future a reality in 2022 with 'execution' as the keyword," and added, "Let's build LG Innotek together with strong execution recognized by everyone." CEO Jung's New Year's message was translated into seven languages and delivered for overseas employees working at global sites including China, Vietnam, Indonesia, Mexico, and Poland.
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