Mirae Asset Life Insurance Operates 'UnderTalk' Using KakaoTalk for Enrollment Screening

[Asia Economy Reporter Oh Hyung-gil] Mirae Asset Life Insurance announced on the 27th that it will introduce the 'UnderTalk' service, which supports insurance underwriting via KakaoTalk.

Previously, during insurance contract underwriting, if there were customer guidance matters such as submitting supplementary documents, the agent had to check the details at the agency and meet the customer in person to provide guidance, requiring multiple procedures to complete the process.

From now on, this can be easily resolved using a smartphone. KakaoTalk simple authentication significantly reduces the procedures and time required for identity verification, and the Kakao chatbot allows customers to check the entire underwriting process. Additionally, customers can submit supplementary documents by directly sending photos or electronic documents via their mobile phones.

Mirae Asset Life Insurance is lowering the barriers to insurance subscription by applying IT (information and communication) technology. It has introduced the integrated insurance score 'M-CBIS,' which utilizes big data combined with customer credit information for contract underwriting, and the 'Smart Substitute Diagnosis Service,' which links customers' health checkups for insurance subscription to the results from the National Health Insurance Service website.

Woo Ji-hee, Head of Contract Management at Mirae Asset Life Insurance, said, "We hope many customers will experience the easier and faster insurance underwriting process through Mirae Asset Life Insurance's UnderTalk service," adding, "We will continue to provide differentiated services by activating mobile-based digital communication in the contract management process."

This content was produced with the assistance of AI translation services.