Woori Bank Holds Awards Ceremony for Outstanding Panels of 'WooriFan Reporter' 2nd Term

Woori Bank held an awards ceremony for the outstanding members of the 2nd term of its customer panel, 'Woori Fan Reporters,' at the Woori Bank headquarters located in Jung-gu, Seoul. Lee Jung-ho (center), head of Woori Bank's Financial Consumer Protection Group, is taking a commemorative photo with the outstanding panel members.

[Asia Economy Reporter Kim Jin-ho] Woori Bank announced on the 26th that it held an awards ceremony for outstanding members of the 2nd term of its customer panel, ‘Woori Fan Reporter,’ aimed at strengthening financial consumer protection and enhancing customer communication.

‘Woori Fan Reporter’ is a customer panel system operated by Woori Bank since last year to strengthen financial consumer protection and facilitate communication with customers.

The 2nd term of ‘Woori Fan Reporter,’ selected in May, engaged in active online communication with Woori Bank’s product development staff through three non-face-to-face meetings. They proposed innovative ideas regarding Woori Bank’s representative non-face-to-face sales channels such as Woori WON Banking, WON Concierge, and MyData services. Subsequently, over 30 improvement tasks were adopted, including enhancements to the main screen for better accessibility for elderly users and improvements to the membership registration process in Woori WON Banking.

Additionally, on the 3rd, outstanding panel members directly participated in a non-face-to-face video conference at the ‘Financial Consumer Protection Internal Control Committee’ meeting, sharing and discussing the proposal activities and achievements of the 2nd term of ‘Woori Fan Reporter’ with executives including Woori Bank President Kwon Kwang-seok.

A Woori Bank official stated, “We will actively improve customer inconveniences through the diverse proposal activities of Woori Fan Reporter,” adding, “We will continue to listen carefully to customers’ voices and actively communicate to lead financial consumer protection.”

This content was produced with the assistance of AI translation services.