Why Does Ulsan Office of Education Perform 'Kindness Theater'? ... Delivering Top Administration with Kindness

Ulsan Office of Education. [Image source=Yonhap News]

[Asia Economy Yeongnam Reporting Headquarters, Trainee Reporter Hwang Du-yeol] On the 7th, the Ulsan Metropolitan Office of Education held a 'Kindness Theater Performance' for 300 civil servants in charge of civil complaints affiliated with the Office of Education. Although it was a performance, it was actually an educational session.

The training was conducted through theater performances and lectures focusing on civil complaint cases that may occur on-site, targeting civil servants responsible for civil complaints at the Office of Education, its direct affiliates, and schools.

The training, under the theme "Your Kindness is the Face of Ulsan Education," consisted of case-based solutions for handling civil complaints, including "Understanding and Responding to the Psychology of Complainants," "Creating a Civil Complaint-Friendly Environment," "Customer Psychology and Moments of Customer Impression," and "Methods to Calm Angry Complainants."

An official from the Office of Education stated, "We hope to become an Office of Education that thinks from the complainant's perspective and provides kind administrative services."

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