Jeju Airport Jin Air Flights Resume Normal Operations... "Apologize for Customer Inconvenience"

Due to a problem with Jin Air's check-in system causing disruptions in ticket boarding procedures, only the Jin Air check-in counters at Jeju International Airport were crowded with passengers on the morning of the 12th. [Image source=Yonhap News]

[Asia Economy Reporter Donghoon Jeong] The Jin Air ticketing system, which was paralyzed due to a computer system failure, was restored after 10 hours. The operation of Jin Air flights at Jeju International Airport, which experienced departure delays, is also returning to normal.

The Jin Air passenger service system, which had been down since 6:30 a.m. on the 12th due to the system failure, was restored around 4:40 p.m. that day. Jin Air stated, "The system failure occurred due to a problem with the German server," and apologized, saying, "We sincerely apologize for the great inconvenience caused to our customers."

Due to the Jin Air passenger system failure on that day, ticketing and boarding procedures were delayed at airports nationwide, causing flight departures to be delayed and resulting in significant inconvenience for customers. Jin Air passengers left Jeju between 1 hour 30 minutes and 5 hours 50 minutes later than their originally scheduled departure times.

According to the Korea Airports Corporation Jeju Regional Headquarters, 30 Jin Air flights were scheduled to depart from Jeju to other regions by 6 p.m. that day, but only 17 flights had departed so far. It is expected that all 40 flights scheduled to depart from Jeju that day will be delayed.

Jin Air plans to transport as many passengers as possible who were scheduled to fly that day. Accordingly, Jin Air has deployed 10 substitute flights (round-trip basis) operated by its sister company Korean Air on the Gimpo-Jeju route.

This content was produced with the assistance of AI translation services.